Our company recently chose Paychex as our HR portal, benefits management and payroll company. I've gotten paystubs from Paychex before, and thought our move might be a good one. Was I ever wrong.
To view my HR tools, like W2 info, paystubs, Direct Deposit I go to one site. This site takes a username, password and a company ID.
It uses ASP.Net, probably 2.0. When I view the page in Chrome, everything is disabled by default. I have to refresh the page in order to interact with it. The entire site is riddled with slow postbacks, often when choosing a dropdown (instead of a less obtrusive update panel). Despite its looks and poor performance, most of the site actually works, just keep clicking. You might have to click places that make no sense. Some of this is easier in IE, but not much.
To view and enter time and request time off, you go to another site. This site takes a username, a password, and a different company ID. I'm sure this is done for security. (wat).
This site has a completely different look and feel, yet done in that ever-so-quaint ASP.Net 2.0 fashion, again using whole page postbacks to give it that "web 1.1" feel. Navigation here is atrocious. You can "clock in" on the first page, but as salary, I want to manage my time all in one shot. (Don't get me started on why we're having to report our time for each day). There's a different section where you can do this. It uses what looks like a pageable repeater. No styling on it. Just dragged and dropped into the editor, there ya go.
Well, you can select a time type from a dropdown. Of course, changing this dropdown causes a full page postback. Once you enter time and submit, you can't change it. And, of course there is no validation (server or client) so entering 80 hours for one day is perfectly fine.
There's ANOTHER section you have to go to in order to edit time. And you don't "edit" it, you delete it for that day and re-enter.
Well, Paychex has created a "revolutionary" "new" way to manage this! MyPaychex.com! This has a more streamlined look. If you look past the javascript error dialogs that show in IE as soon as you log in.
Trying to register is a complete pain, as changing options forces a postback that of course clears any text you entered before the postback happened.
You have to bind the other accounts you have with this one, as all this site is, is a tab container that holds iframes to the other websites.
Yeah... So Paychex... IMO you need to redo your web infrastructure. And be willing to pay for new technology done right.
